Child Support Specialist - Senior

Departmental Promotional Only

Recruitment #12-414010-D1



The Position

This recruitment is a departmental promotional for employees currently working the Child Support Department.


The current vacancy is for a full-time regular position.


The position performs the more difficult and responsible child support establishment and enforcement work; provides direction, training and support to entry/journey level staff; performs special assignments; maintains a complex caseload


Examples of Duties

Conducts special program activities; assigns and reviews the work of entry/journey level staff assigned to these special program activities; ensures that unit coverage is provided in the absence of the supervisor; assists supervisor in directing and training unit staff; acts as team leader; provides information for employee performance evaluations; monitors case work to ensure compliance and accuracy; interprets standards and regulations; provides assistance and support to unit staff.
Provides assistance to the assigned Child Support Attorney in preparing actions for court as required and necessary to resolve the issues of a specific case file situation; enters into stipulated agreements subject to attorney approval; gathers information, prepares cases for court hearings, conducts case file reviews and makes recommendations.
Performs a wide range of duties and responsibilities in providing assistance to the legal division of the department as required; prepares cases for civil or criminal prosecution; prepares legal documents.
Conducts case assessment, research, review and investigation; analyzes and evaluates the more difficult and sensitive cases, such as those involving complex issues, local agency staff or public figures, or complaints regarding program services.
Interviews custodial and non-custodial parents, witnesses, family members, representatives from law enforcement agencies, and attorneys to obtain statements and gather information for locating absent parents and determining financial status; ensures that forms and applications for family support payments are complete and accurate; explains general legal requirements and the calculation of support payments to non-custodial parents and other involved parties.
Contacts non-custodial parents in writing or by telephone to advise them of their family support obligations; obtains financial declarations and to prepare stipulation of monthly child support payments consistent with absent parent’s personal income; establishes the amount of child support payment based on financial status of absent parents.
Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
Explains legal rights, resolves or refers complaints, provides information in response to inquiries from custodial and non-custodial parents to initiate case files; gathers factual information on all parties concerned regarding child, spousal, and medical support obligations; ensures case files are properly maintained and correspondence is dealt with in a timely manner; may maintain a reduced caseload of complex cases to include "restricted" confidential cases.
Acts as ombudsperson to customers in need of assistance; assists customers with concerns and complaints; provides referrals to and contacts other agencies and California DCSS regarding complainants; enters formal complaint information on state computer system; resolves formal complaints.
Monitors casework activities and makes recommendations regarding changes needed in policy and procedures to maintain compliance with state and federal regulations.
May process Order After Hearings after a resolution has been reached at the court hearing; generates legal documents; serves legal documents where appropriate.
Is designated as a complaints coordinator for the purpose of resolving disputes with case participants regarding the application of regulations, policies and procedures in their case; maintains quality control of lower level specialists’ caseloads.
Maintains professional knowledge in applicable areas and keeps abreast of changes in job-related rules, statutes, laws and new business trends; makes recommendations for the implementation of changes; reads and interprets professional literature; attends training programs, workshops and seminars as appropriate.
Initiates fraud referrals when circumstances indicating an act of welfare fraud are discovered; determines affect fraud investigation has on support case and gives instructions to adjust accounts based on investigation results.
Elicits information from custodial parents in order to establish paternity; reviews lab reports to monitor paternity testing status and follows up as necessary.
Completes necessary accounting instructions to initiate support accounting processes; initiates accounting instructions to change support payments in accordance with modification of court orders; prepares and maintains forms, applications, case files, and other necessary records; generates legal documents related to child support, paternity, and medical support orders; serves court documents.

Education and Experience

Two (2) years of Journey level experience as a Child Support Specialist in Solano County or similar class in another government agency performing the above duties and responsibilities. 
Completion of 15 semester or 22.5 quarter units, from an accredited college or university preferably in Sociology, Social Work, Business, Public Administration, Liberal Arts, Paralegal, Criminal Justice or other related courses.

Supplemental Questionnaire

This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and whether they will continue in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely.  Omitted information will not be considered or assumed.  Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank.


  1. What do you think are your strengths as a Child Support Specialist? 
  2. What do you believe to be the greatest challenges for Child Support Specialist-Seniors?  If selected, how would you address those challenges?  
  3. What qualities do you possess that would make you a good leader of a work unit? Why?
  4. Describe a situation in which you were a member of a work team. Describe the purpose of the team, and what you did to positively contribute to the work team's success?

Special Requirements

Possession of, or ability to obtain, a valid Class C California driver's license is required.
Independent travel may be required.
Positions allocated to this class may require bilingual skills.
Candidates for positions in this class will be required to pass a background investigation in accordance with applicable law, regulation and policy.
Employees may work at an outstation location or other setting.

Selection Plan

07/31/2012 Qualifications Review
---TBD---- THIS RECRUITMENT IS FOR SOLANO COUNTY EMPLOYEES ONLY. Applications are currently being accepted until 5:00 p.m. PST on the final filing date. We do not anticipate opening this recruitment to the public. Reminder: All additional application materials are requested in the job announcement, (ie. copies of diploma and/or transcripts, certificates) must be submitted with the Document Cover Sheet and are due within five (5) days from the final filing date.


SALARY POLICIES - The starting salary is ordinarily the first rate shown on the front of the announcement.  Salary advancement is authorized after satisfactory completion of additional periods outlined in the employee’s memoranda of understanding or the County’s Personnel and Salary Resolution.  Longevity, shift differential, bilingual, call-back and stand-by pay maybe available for some job classes. 

HOLIDAYS – Regular and limited-term employees receive 12 paid holidays per year.

ANNUAL/SICK LEAVE - Regular and limited-term employees accrue vacation leave at the rate of 10 days per year.  After a certain period of continuous service, employees accrue vacation time at a higher rate as outlined in the employee’s memoranda of understanding or resolution. Regular and limited-term full time employees accumulate 12 sick leave days per year.

RETIREMENT - The County is a member of the Public Employee’s Retirement System (PERS), and benefits are coordinated with Social Security.  The County has reciprocity with all State PERS and County 1937 Act Retirement Systems agencies.  PERS retirement for miscellaneous employees is based on a formula of 2.7% @ 55.

HEALTH BENEFITS - Employees and their dependents are eligible for vision and dental insurance with 100% of the cost paid by the County of Solano.  The County also participates in a cafeteria medical plan administered by PERS HealthCare (eligibility is dependent upon job class). 

EMPLOYEE ASSISTANCE PROGRAM - An Employee Assistance Program is also available. 
OTHER BENEFITS – Employees may also elect to participate in deferred compensation, credit union, life insurance, and flexible spending plan.  All County employees are eligible to purchase auto and/or home owners, renter insurance from Liberty Mutual Insurance.  An Employee Assistance Program is also provided.

Selection Process

Based on the information provided in the application documents, the best qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. The selection process may consist of an initial application screening, supplemental questionnaire review, a written and/or practical exam, an oral interview, or any combination listed. Information contained herein does not constitute either an expressed or implied contract.


All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted.  These provisions are subject to change.

How to Apply

All additional application materials as requested in the job announcement are due within five days of application submittal.  Please visit the County of Solano website, to apply.  Any further questions can be directed to the Department of Human Resources, (707) 784-6170 open Monday-Friday, 8:00 a.m.-5:00 p.m.  EOE/AA

Americans With Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.
APPLICANTS WITH DISABILITIES: If you are a qualified individual with a disability, that is, someone who is able to perform the essential functions of the job, with or without reasonable accommodation, and need special testing arrangements, contact the Solano County Department of Human Resources at 707.784.6170, for a Request for Testing Accommodation by Applicants with Disabilities Form.  This form should be received in the Human Resources Department within 5 days from the final filing date of the recruitment.  A staff member will contact you and advise you how to proceed.
IMPORTANT: If you are a Solano County employee with a disabling condition, and are unable to perform the essential functions of your present position with or without reasonable accommodation, you may be eligible for preferential certification to an alternative position.  Please immediately notify the ADA Analyst @ 784-6170 to initiate review of this option.

Conditions of Employment

DIRECT DEPOSIT: All persons hired will be required to participate in the direct deposit program.



DRUG FREE WORKPLACE ACT – Depending on the applicant’s job class, prospective employees may be required to undergo a Urine Drug Test in accordance with the Solano County Alcohol and Drug Free Workplace Policy once a conditional offer of employment has been made. Solano County employees are subject to the provisions of the Drug Free Workplace Act of 1988 and the California Drug-Free Workplace Act of 1990.



BACKGROUND PROCESS –The background process may include but not limited to conducting a reference check, completing a personal history statement, conducting a background interview, and live scan fingerprinting.  The County of Solano also utilizes e-Verify to verify employment eligibility.  Note:  A felony conviction will not necessarily disqualify an applicant from employment.    The County will consider the nature, date and relationship between the offense and the position for which you are applying.



MEDICAL EXAMINATION - Prior to appointment, candidates may be required to pass a medical examination.  Candidates are encouraged not to quit or give notice to present employers until the medical examination has been completed and passed.



APPOINTMENT - At the time of appointment, all candidates will be required to execute an oath of allegiance to the United States and the State of California and may be fingerprinted.  Candidates will also be required to offer proof that they are a lawfully admitted alien or U.S. citizen.



EXAMINATION APPEALS – Applicants for Civil Service positions may appeal their disqualification in any phase of the examination process by submitting a written statement to the Director of Human Resources, within five (5) calendar days of the action.  Applicants must indicate the action being appealed, the specific basis for the appeal, and the remedy sought.



.PROBATIONARY PERIOD - All new positions are required to successfully complete a minimum probationary period of 6 to 12 months, depending upon the job class.  A probationary period does not apply to "at will" positions.



DISASTER WORKERS - In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.